Terms & Conditions

Last Updated: December 18, 2025

Welcome to Launch Big Brands. These Terms & Conditions ("Terms") govern your use of our website and the ecommerce growth services we provide to Shopify store owners and ecommerce businesses. By accessing our site or using our services, you agree to these Terms.

1. Acceptance of Terms

By using Launch Big Brands' website or services, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Cookie Policy. If you do not agree, please do not use our services.

2. Services Provided

Launch Big Brands is an ecommerce growth agency specializing in:

• Paid advertising management (Meta, Google, TikTok, etc.)
• Email marketing and automation
• Conversion rate optimization (CRO) and landing page design
• Social media content creation and strategy
• AI-powered operational systems
• Strategic consulting and partnership for Shopify stores

Our services are done-for-you solutions designed to help ecommerce brands scale profitably. We are not a course, coaching program, or investment product.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By engaging with Launch Big Brands, you represent that you meet these requirements.

4. Client Responsibilities

As a client of Launch Big Brands, you agree to:

• Provide accurate and complete information about your business, products, and goals
• Grant necessary access to your Shopify store, ad accounts, email platforms, and other required tools
• Respond promptly to requests for feedback, approvals, or clarifications
• Maintain ownership and control of all accounts (ad platforms, email services, etc.)
• Comply with all applicable laws, including advertising standards and ecommerce regulations

5. Payment Terms

Fees

Service fees are outlined in your service agreement or proposal. Fees do not include advertising spend paid directly to platforms like Meta, Google, or TikTok. Ad spend remains under your control.

Payment Schedule

Invoices are issued according to the terms in your service agreement (monthly retainer, project-based, etc.). Payment is due within the timeframe specified in your invoice.

Late Payments

Late payments may result in service suspension or termination. Launch Big Brands reserves the right to charge interest on overdue balances.

Refunds

Due to the nature of our done-for-you services, fees are generally non-refundable once work has commenced. Refund requests will be evaluated on a case-by-case basis.

6. Service Expectations and Disclaimers

No Guaranteed Results

While Launch Big Brands applies proven strategies and industry best practices, we cannot guarantee specific revenue, profit, return on ad spend (ROAS), or sales results. Outcomes depend on many factors including:

• Market conditions and competition
• Product quality and pricing
• Advertising budget and client involvement
• Platform algorithm changes
• Customer behavior and economic trends

Effort, Not Guarantee

We commit to delivering high-quality work, strategic guidance, and transparent reporting. However, ecommerce success is not guaranteed. By using our services, you acknowledge that results vary and depend on factors beyond our control.

7. Intellectual Property

Client-Owned Assets

You retain ownership of your brand, products, logos, and any materials you provide to Launch Big Brands.

Work Product

Creative assets, ad copy, landing pages, email templates, and other deliverables created by Launch Big Brands during the engagement become your property upon full payment, unless otherwise specified in your service agreement.

Launch Big Brands Property

Our processes, methodologies, strategies, and proprietary tools remain the intellectual property of Launch Big Brands.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, financial data, customer lists, and trade secrets.

9. Termination

By Client

You may terminate services at any time by providing written notice as outlined in your service agreement. You remain responsible for payment of fees for work completed up to the termination date.

By Launch Big Brands

We reserve the right to terminate services if:

• Payment is not received as agreed
• You violate these Terms or applicable laws
• You engage in abusive, fraudulent, or unethical behavior
• Continuing the relationship is no longer feasible

10. Limitation of Liability

To the fullest extent permitted by law, Launch Big Brands, its owners, employees, and partners shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use of our services
• Lost profits, revenue, or business opportunities
• Errors or issues caused by third-party platforms (Meta, Google, Shopify, etc.)
• Damages exceeding the total fees paid to Launch Big Brands in the preceding 12 months

11. Indemnification

You agree to indemnify and hold harmless Launch Big Brands from any claims, damages, or expenses arising from:

• Your use of our services
• Violation of these Terms or applicable laws
• Infringement of third-party intellectual property or rights
• False or misleading information you provide

12. Third-Party Services

Launch Big Brands integrates with third-party platforms like Meta Ads, Google Ads, Shopify, Klaviyo, and others. We are not responsible for the performance, downtime, policy changes, or actions of these external platforms. You are responsible for complying with their respective terms of service.

13. Modifications to Terms

Launch Big Brands reserves the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Launch Big Brands operates, without regard to conflict of law principles.

15. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved, disputes may be submitted to mediation or arbitration as outlined in your service agreement.

16. Contact Us

If you have questions or concerns about these Terms & Conditions, please contact us:

Launch Big Brands
Email: legal@launchbigbrands.com
Website: Contact Page

By using Launch Big Brands' services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.